General Terms and Conditions of Sale (GTC)1. PurposeThese General Terms and Conditions of Sale (GTC) govern bookings, service provision, and the use of facilities at the 3-star Hôtel de la Fontaine. They apply to all reservations made by the client.
2. BookingReservations can be made:
By phone, email, or via our website,Through partner booking platforms (Booking, Expedia, etc.).A booking is considered confirmed upon receipt of a confirmation email from the hotel.
Deposit: A deposit of [XX]% of the total amount may be required to guarantee a reservation, depending on the hotel's policy.
3. RatesRoom prices are indicated in euros (EUR), all taxes included (TTC). The rates include applicable VAT (currently 10% for accommodation services) and may be subject to change without notice depending on the season, local events, or other specific circumstances.
Example of rates:
Standard room: from €89 per nightSuperior room: from €119 per nightBreakfast: €13 per person4. Payment TermsPayment is due upon arrival unless otherwise specified at the time of booking.
Credit card: A valid credit card number is required to guarantee the booking. The card may be pre-authorized.Cash: The hotel also accepts cash payments.Accepted credit cards: Visa, MasterCard, American Express.5. Cancellation and ModificationThe cancellation and modification conditions vary depending on the booked rate.
Free cancellation: Generally, cancellations are free of charge up to 48 hours before arrival.Late cancellation: If the cancellation occurs less than 48 hours before arrival, the hotel may charge a cancellation fee equivalent to one night's stay.No-show: In case of a no-show without prior cancellation, the hotel will charge 100% of the total reservation amount.Special cancellation policy: Bookings made with special offers or promotional rates may be non-refundable or subject to specific conditions.6. Check-in and Check-outCheck-in: Rooms are available from 3:00 PM on the day of arrival.Check-out: Rooms must be vacated before 11:30 AM on the day of departure.Late check-out: A fee may be charged for departures after the standard check-out time.7. LiabilityHotel’s liability: The hotel commits to providing the booked services under the best possible conditions, except in cases of force majeure.Client’s liability: The client is responsible for the proper use of the hotel's facilities and services, as well as maintaining the room and its equipment in good condition. Any damage or loss will be charged.8. PetsPets are allowed in certain rooms of the hotel, subject to an additional charge of €7 per night. Pets must be kept on a leash in public areas and must not be left unattended in the room.
9. Code of ConductGuests must comply with the hotel's internal regulations. The hotel reserves the right to refuse or expel any person whose behavior disrupts the order or comfort of other guests, without refund.
10. Personal Data ProtectionIn accordance with the French Data Protection Act and the General Data Protection Regulation (GDPR), the hotel collects personal data for managing bookings and welcoming guests. This data is treated confidentially and will not be shared with third parties without prior consent.
Clients may exercise their rights to access, rectify, or object to data processing at any time by contacting the hotel.
11. Force MajeureThe hotel cannot be held responsible for its inability to fulfill a reservation or provide services due to unforeseen events such as strikes, natural disasters, or other cases of force majeure.
12. Applicable Law and Dispute ResolutionThese General Terms and Conditions of Sale are governed by French law. In case of a dispute, the competent court will be the one where the hotel is located.
Clients may seek mediation in case of disagreement regarding their booking or the services provided.

These General Terms and Conditions of Sale apply to all bookings made at our hotel. They may be modified at any time, and the terms in effect at the time of booking will apply.
Thank you for your understanding and trust. We look forward to welcoming you to Hôtel de la Fontaine!